Terms of Service

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1. Definitions

In this agreement:

• "The company" – SC Conol Grup S.R.L.;
• "The customer" – the receiver of services from the company;
• "The service order" – the customer's request for service, including a description of the service package in the company's website;
• "Internet license" – a special license to provide internet services, given to the company by the Minister of Communications;
• "Program" – a service offered by the company that can and will include several packages;
• "Package" – a service that is offered during the commitment period, equal to the number of months included in the program. Packages usually include the following periods: 1 month, 6 months, 12 months, 18 months, 42 months, and 36 months.

2. General

These terms and conditions regulate the service provision relationship between the company and the customer. The customer's order for service from the company is subject to these terms and conditions.

3. The Service

3.1

The company will provide the customer with the service he ordered, as described in the service order.

3.2

In the event where the customer exceeded from the scope of the service, as defined in the service order, with regards to data traffic, memory size, or any other limit that was set in the service order, the company is authorized to either charge the customer a fee according to the conventional company rates at the time when the exception occurred, or inform the customer about the cancellation of the contract.

3.3

The company has absolute discretion in choosing the appropriate equipment for providing the services to the customer, out of the equipment the company has in stock, or other equipment that will be purchased by the company for this purpose.

4. Customer Responsibilities

The customer is responsible for:

• Maintaining the confidentiality of account credentials
• All activities that occur under the customer's account
• Compliance with applicable laws and regulations
• Proper use of services in accordance with acceptable use policies

5. Accounts and Payments

5.1

Rates for the services that are provided by the company are advertised in the company's website and are periodically updated. The rate that applies for providing the customer with a service will be the rate that is specified in the service order. With the renewal of the service period, the rate that will be applied will be the rate advertised by the company at that time.

5.2

To avoid any doubt, it should be made clear that with packages that include a fixed monthly payment, the customer will be charged the fixed fee whether he subscribed for an entire month or part of it, and whether he actually made use of the services or not.

5.3

Payment for the service will be done by billing in advance of the mean of payment, whose details were provided by the customer in the service order.

6. Service Modifications

The company reserves the right to modify, suspend, or discontinue any part of the service with or without notice. The company will not be liable to the customer or any third party for any modification, suspension, or discontinuance of the service.

7. Limitation of Liability

The company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use the service.

8. Contact Information

For questions about these Terms of Service, please contact:

SC Conol Grup S.R.L.
Email: contact@soc.md
Phone: +373 (0) 22 022 969